Terms & Conditions

1300 306 805

Rick’s Transport offers coach/bus transfers from Melbourne and Yarra Valley to all areas of Australia.

Phone us on +61 3 8583 7380

Rick’s Transport Terms & Conditions

At Rick’s Transport, we want to make sure your day is a success and enjoyable. In order to do that we do have to have some T&C’s to make sure this can be achieved.

Please also remember when you are booking a seat for an event /concert transfer that means someone else may miss out, or we may put on extra buses, drivers, staff etc to keep up with demand for the event and then if people are canceling tickets last minute we could end up in the situation where we are then over staffed, so we have to have a cancellation policy in place.

We hope you understand.

  • Full payment is required at the time of booking. 
  • A full refund is available if the request is received more than 4 weeks before the event date. A 50% refund is available if request is made less than 4 weeks before the event date. 
  • Refunds requests must be made in writing to office@ricksgroup.com.au 
  • No refunds will be provided within 5 days of an event.

For events /concerts held on a Saturday the 5 day cut off period will be the Monday prior to the event at 12pm.

For Sunday events /concerts the 5 day cut of period will be the Tuesday prior to the event at 12pm.

Be advised to be at the pick up location 10 minutes prior to pick up time. We are on a tight schedule to make sure everyone can arrive on time. People who are late to pick up locations and miss the bus as a result will not be refunded. Rick’s Transport will not hold any accountability to any costs the passenger may incur trying to get another way to the concert.

This is also relevant for the return trip. You will be notified by your driver / bus host of the meeting place and time leaving the venue. Your driver / bus host will try to contact you, should they be unable to reach you the bus will leave. Rick’s Transport will not hold any accountability to any costs the passenger may incur trying to get another way home.

Rick’s Transport reserves the right to alter itineraries, alter routes, cancel service if unforeseen circumstances arise. If your service is canceled by us, a full refund will be provided by the supplier or alternative arrangements for your transfer will be organized by us, potentially with another accredited transfer operator.

  • No Smoking/Vaping is allowed on vehicles at any time and will impose a $500 penalty. This penalty will be charged to the credit card on file. 
  • No alcohol is to be opened or consumed on buses. If passenger/s are doing so it will be removed and the driver / bus host has the right to remove you from the bus and Rick’s Transport will not be responsible for any cost this incurs to the passenger/s.

Safety is always our number one priority. For all passengers and our staff. 

Should any passengers become disruptive, aggressive or be too intoxicated the driver / bus host is permitted to ask the passenger/s to remove themselves from the bus or contact police to assist. 

Rick’s Transport will not be responsible for any cost this incurs to the passenger/s.

In the event an event /concert is canceled by the promoter a full refund will be provided minus a $20 administration fee per booking.

There will be no refund provided if the transport has already been provided. 

We will always do our best to make sure that all services listed on our website are true and correct. Our aim is to provide all customers with a positive and enjoyable experience.  Although every effort is made, Rick’s Transport shall not be liable for any illness, injury, damages, loss, delay or failure to join the coach which may occur due to factors beyond our control.